• M5 Staff Photo
  • Lee Harkins
  • Lee, Rick and Dave
  • Lee, Rick and Dave Talking


M5™ is a performance improvement coaching firm that specializes in advancing fixed operations of auto dealerships around the world. Our website is a great venue to view our company’s goals, objectives, and philosophy in serving our clients.One of our main goals is providing state-of-the-industry ideas and techniques enabling our clients to advance their level of performance in fixed operations. Be sure to visit "Meet Our Staff" to view our greatest asset: our people! Our professional team knows how to effect positive change and they do it with a high level of passion and enthusiasm.

Tip of the Week: Recalls As An Opportunity

In this series we give you small tips to improve your Fixed Operations department.

Is Your Service Department Ready For The Super Bowl?


Mark Poffenberger NewsletterI know it’s only July and training camps have barely started.

I’m talking about YOUR service team, are they ready for the Super Bowl of customer service?

Have you ever noticed the similarities between a great NFL team and a great Service Department team?

Both start with a common mission or goal, followed by precise written communication of how that goal will be achieved.


Tip of the Week: Increasing Effective Labor Rate

In this series we give you small tips to improve your Fixed Operations department.

Four Ways to Score Higher Fixed Operations Profits

Lee Newsletter PicI love Alabama football. Like a lot of people in my home state, we watch it throughout the season and cheer ’Bama on.

Coach Nick Saban has done an outstanding job with the team. So what does this have to do with fixed operations? It’s the attitude that he develops in his players that we can learn from.

He speaks about the “the process of winning” built on basic fundamentals: Do your job. Finish the play. Dominate your opponent. Don’t look at the scoreboard, because if you are successful at the fundamentals, the score will take care of itself.


Tip of the Week: Free Code Scan

In this series we give you small tips to improve your Fixed Operations department.

More Articles...

  1. Whether You Believe You Can, Or You Can't - You're Right!
  2. Tip of the Week: First Impressions are Everything
  3. Threading the Needle
  4. Are We Really Open On Saturdays?

Contact M5

M5 Management Services, Inc.
985 Yeager Parkway
Pelham, AL 35124

Office Phone:
(205) 358-8717

Fax Number:
(888) 416-3680

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