Lee Harkins' Thoughts

In our business, Customer Retention must be our ultimate goal! Your competition has been successful in stripping away at your business. These independent service providers are fighting for every customer they get! Your fight must include focusing on making your operation “different” than before! Remember, they disqualified your operation because of the way you were. Not changing anything and then thinking they will return is a poor strategy.

M5™ can help you and your dealership develop tactical methods to advance your business. Call us for suggestions! It would be our pleasure to help.

Thank you,


Lee Harkins
President and CEO
M5™ Management Services, Inc.
leeharkins@m5ms.com

Visit us at:
www.M5MS.com

M5 on Facebook

M5 on Twitter

 

Happy Birthday Lee!
by: Dave Vaden

This week we take a break from our normal newsletter to wish our President and CEO, and my friend, Lee Harkins, a very happy birthday!

I have known Lee Harkins since 1994 when he hired me as a consultant. Over the years we worked side by side on many projects. During the first few years Lee never had the chance to watch me during a presentation.

We had a very special client that he wanted me to do a presentation for about sixty participants. Lee was in the back of the room and it did not take me long to see he was taking notes and shaking his head in angst. It made me very nervous and needless to say the presentation, at best, was not very good. I took a break and Lee suggested that I take my head out of my (beep) and present like he knew I could. Well the presentation went much better and I survived. We laugh about it now, but that’s what friends do.

On a serious note, true friendship requires certain accountability factors. Real friends encourage one another and forgive one another where there has been an offense. Genuine friendship supports during times of struggle. Friends are dependable. In true friendship, unconditional love develops. We love our friends no matter what and we always want the best for our friends. I am proud to say that this is the type of person Lee is, oh yes Lee is my best friend.

SO LEE ON THIS SPECIAL DAY, HAPPY BIRTHDAY MY FRIEND!

M5™ Wishes Lee Harkins a very Happy Birthday!!!
by: Tim Harkins

We at the M5™ team would like to wish Lee Harkins a happy birthday (06/13/11). If you would like to wish Lee a happy birthday yourself you can connect with him below:

Email:
leeharkins@m5ms.com

Telephone:
(205) 747-8305

Facebook:
http://www.facebook.com/profile.php?id=1543346508


Lee and his wife Susan


Lee with his mother and father, and daughter Kimberlee, and son Alex


Lee with his granddaughter Amber


Lee and Dave Vaden in Las Vegas


Lee and his step-granddaughter Ruby

We also had a bit of fun with Lee's image on JibJab.com and made him this eCard. Click the picture below or here to view it.



www.m5ms.com | © 2009-2011 M5 Management Services, Inc. All rights reserved.